<aside> ‼️ This document may be outdated. Please refer to the latest version here
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<aside> 💡 A customer has reached out for support with redeeming a token to access a product. Typically this is in response to a giveaway, but the product could have a price, however the campaign has a limited number of redemptions per NFT.
In this doc we’ll talk about what information is important to get in order to determine what support is needed
Please edit any sample emails to match your company’s branding
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A useful link to web3 definitions and how to find some of the info needed is here
In order to find out which support is needed we need the following information from the user: