You are looking to provide customer service to a user and would like a refresher on web3 terms and how to find info on their tokens/wallets
Table of Contents
A contract address refers to a unique identifier that represents a smart contract deployed on a blockchain network. This address facilitates the sending and receiving of transactions, as well as the interaction with decentralized applications (DApps) and other smart contracts.
An example would be 0x62dd34f106cf2bef68bf82333e2a5bff892b4ba2 which is the smart contract for Robert Mondavi’s NFT collection
A wallet address is a unique identifier that represents an individual's account or digital wallet on a blockchain network. This address allows users to send, receive, and store digital assets, such as cryptocurrencies and tokens, as well as interact with smart contracts and decentralized applications (DApps).
An example would be 0x846cbA0F3f7aA53f3F96F680DEA120dcD0580F91